Masaldan Erdeme
Support
We're happy to help.
Contact
Email: [email protected]
We usually reply within 2 business days.
Frequently asked questions
How do I cancel my subscription?
Your subscription is managed by the store you bought it from. iPhone/iPad: Settings → [your name] → Subscriptions → Masaldan Erdeme → Cancel. Android: Google Play app → your profile icon → Payments & subscriptions → Subscriptions → Masaldan Erdeme → Cancel subscription. Deleting the app does not cancel a subscription; after cancelling, Premium stays on until the end of the paid period.
How do I delete my data?
The app works without accounts; your data is stored on your device. In the app, go to Parent Area → Privacy & data → Delete account & data; your household, child profiles, activity records and library are deleted from the device immediately and permanently. Details: Delete data.
Will my data come along if I switch to a new phone?
On iPhone/iPad, yes — profiles, the library and settings sync through your personal iCloud and appear automatically on the new device when the same iCloud account is signed in (downloaded stories are device-local and re-download). On Android, data moves with Google's device backup. Your subscription is tied to your store account (Apple or Google) and is recognised automatically on a device signed in with the same account; if it is not, use Parent Area → Subscription → Restore purchases.
Are there ads or tracking?
No. We show no ads, we do not track your child's behaviour, and we do not sell data. Crash and performance diagnostics are collected only if you grant the "Diagnostics" permission, and without any advertising identifier.
I forgot my parent PIN.
For your security the parent PIN is stored only on your device, never on our servers. That means there is currently no automatic reset — please email us and we'll help you.
Is created content appropriate?
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